Please refer to our detailed policy below:
Returns & Exchanges
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and in the original packaging.
Return is free.
Returned items must not be washed, worn or altered. We do not accept returns of swimwear where the hygiene seal has been broken or removed, nor of custom-made or personalised items.
Our policy lasts 14 days from delivery. If 14 days have gone by since your order was delivered, unfortunately your item has found it's forever home and we can’t offer you a refund or exchange, even if the product is deemed faulty.
Please check your order as soon as it arrives.
We encourage customers to return it to us with a service that includes tracking, as lost parcels are not the responsibility of I'm Boho.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. You will receive an email confirming the completion of return processing.
Take care returning fragile items - damaged during transit will not be eligible for exchange or refund.
Incorrect size or style sent in error:
Should the incorrect item be sent, contact us right away so we can rectify the error. Return costs will be reimbursed by I'm boho (standard shipment please).
Additional non-returnable items:
- Final Sale items
- Customized items
We take every care to ensure all images and descriptions provide the accurate information. Please take the time to look at images carefully.
To complete your return, we require a receipt, proof of purchase or valid order number.
Damages in transit
I'm boho does it's best to protect your items in transit, by using protective bags and sealing openings on the satchels. If your parcel arrives damaged, opened or torn, please open a case with your postal provider. Boho Buys cannot be held responsible for damages in transit.
Refunds (if applicable):
Once your return is received and inspected - max two working days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or paypal account. This will show on your credit card statement in 2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org