Please refer to our detailed policy below:
UPDATED Return Policy – we have extended our returns policy to 30 days for any item purchased in-store or online from March 1st 2020.
All returned items must continue to meet all other existing returns acceptance criteria set out below.
Returns & Exchanges
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and in the original packaging.
Returned items must not be washed, worn or altered. We do not accept returns of swimwear or jewelry where the hygiene seal has been broken or removed, nor of custom-made or personalised items.
Our policy lasts 14 days from delivery. If 14 days have gone by since your order was delivered, unfortunately your item has found it's forever home and we can’t offer you a refund or exchange, even if the product is deemed faulty.
Please check your order as soon as it arrives.
All costs incurred for the return of the item are the responsibility of the customer.
We encourage customers to return it to us with a service that includes tracking, as lost parcels are not the responsibility of I'm Boho.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. You will receive an email confirming the completion of return processing.
Take care returning fragile items - damaged during transit will not be eligible for exchange or refund.
Additional non-returnable items:
- Gift cards
- Sale items
We take every care to ensure all images and descriptions provide the accurate information. Please take the time to look at images carefully.
To complete your return, we require a receipt, proof of purchase or valid order number.
There are certain situations where refunds, exchanges and returns will not be honored:
Any item not in its original condition, is damaged, washed or missing parts for reasons not due to our error. These will be sent back at the customer's expense.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will show on your credit card statement in 1-8 business days, depending on your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
International returns are available, however must be sent back on the same address of our designer at the expense of the buyer.
Please also be aware of currency conversion. All items are charged in euros. In the rare chance an item or order must be refunded, refunds are done at the current exchange rate and is no way controlled by I'm boho. We will refund you in full euros. The amount you receive may be slightly more or slightly less than what you initially paid. This is beyond our control and we are unable to change this in any way.
I'm boho does it's best to protect your items in transit, by using protective bags, bubble wrap on jewellery and sealing openings on the satchels. If your parcel arrives damaged, opened or torn, please open a case with your postal provider. Boho Buys cannot be held responsible for damages in transit.
Damages in transit
Incorrect size or style sent in error:Should the incorrect item be sent, contact us right away so we can rectify the error. Return costs will be reimbursed by I'm boho (regular shipment only)